Job Application

Job Overview:

We are seeking an experienced Travel Agent with a specialized focus on ticketing to join our team. The ideal candidate should possess in-depth knowledge of airline ticket reservations, fare structures, and industry regulations. This role involves efficiently handling ticket bookings, ensuring accuracy, and providing excellent customer service.

Responsibilities:

Airline Ticketing:

• Handle the entire airline ticket booking process, including issuing tickets for domestic and international flights.
• Stay updated on airline regulations, fare rules, and industry trends.

Customer Service:

• Assist clients in selecting suitable travel options based on their preferences and budget.
• Address customer inquiries and concerns promptly and professionally.

Booking and Reservation Management:

• Good knowledge of CRS/GDS – Galileo Or Amadeus
• Process ticket bookings accurately and efficiently using relevant reservation systems.
• Confirm reservations, handle changes, cancellations, and issue refunds when necessary.
• Ensure compliance with airline and travel industry regulations.

Sales and Upselling:

• Promote additional services, such as seat upgrades, travel insurance, and other relevant offerings to enhance the customer experience and increase revenue.
• Achieve sales targets by effectively communicating the value of various travel products.

Technology Proficiency:

• Utilize ticketing and reservation systems to manage bookings and customer information.
• Stay updated on industry technologies and trends to enhance operational efficiency.

Documentation:

• Prepare and organize travel documents, itineraries, and other necessary paperwork related to ticket bookings.
• Maintain accurate records of customer interactions and bookings.

Crisis Management:

• Handle unforeseen circumstances, such as flight delays or cancellations, with professionalism and urgency.
• Provide alternative solutions and assistance during travel disruptions.